FAQ
Question:
How can I view all the packages for a specific section on one page?
Answer:
Click on Add Listing, then select the desired category to see all the available packages for that section.
What does 30-day duration mean?
The 30-day duration refers to the period during which your listing will be active
and visible on our platform. This period begins the moment your listing goes
live and is publicly accessible. During these 30 days, your listing will benefit
from the full range of features and visibility included in your chosen package.
Why can’t we add an email address to our Advert?
Answer:
The reason we don’t allow adding email addresses directly to posts is to
protect our users from spam and potential malware attacks. By restricting
email addresses, we aim to safeguard your online experience. However, you
can still communicate with others through our platform’s secure messaging
system.
We encourage you to remain vigilant and notify us immediately if you
encounter any spam or suspicious activity through our contact form. Your
safety and security are our top priorities.
Why do I have to pay?
We offer a variety of free online starter packages for activities, businesses,
venues, and listings, including those for charities and volunteer-led courses and
jobs. These free packages are designed to provide essential visibility and access
to our platform.
However, to enhance your listing with additional features, greater visibility, and
advanced promotional tools, we offer premium packages. These paid options
enable us to maintain and improve our platform, ensuring a high-quality
service for all users. By investing in a premium package, you not only gain
access to valuable resources and support but also contribute to the
sustainability and growth of our community-focused directory.
We believe that this tiered approach allows us to cater to a diverse range of
needs while supporting the local economy and fostering community
engagement.
How do I send Direct Messages
Answer:
To send direct messages to the authors of posts, you must first sign up and sign
into our website. This ensures a secure and private communication channel
between users. Once logged in, you’ll have access to our messaging system,
allowing you to connect directly with other users.
Contact form – do I have to sign in to send a message via the contact form?
Answer:
No, you don’t need to sign in to send a message via the contact form. However,
we do require an email address to facilitate communication. Rest assured, your
privacy is important to us. We are on the ICO (Information Commissioner’s
Office) register, and we won’t share your information with third parties.
Why doesn’t my post go live instantly?
Answer:
Posts on our platform don’t go live instantly to ensure quality and accuracy.
Each submission undergoes a brief review process to verify content and ensure
it meets our guidelines. This helps maintain a high standard of information for
all users. Rest assured, we aim to approve posts as quickly as possible. Please
read our Submissions Procedure
In the event that you need to cancel your activity, event, or course, we kindly
request that you update your advertisement accordingly. We regularly spot-check
all adverts to ensure accuracy, and we take a serious stance on the
correctness of information provided. Your cooperation in keeping your
listings up-to-date is greatly appreciated.
If you haven’t found the answer to your question or have any other queries, feel
free to contact us at [email protected]
