Pricing & Usage Rules

Guidelines for Non-Profit Listings

Activities , Courses and Jobs 

1. Eligibility:

Organizations without a marketing budget, specific funding, or paid staff responsible for managing activities, courses, or jobs qualify for the free package.

2. Exclusion:

Organizations with a dedicated marketing budget, specific funding, or paid staff managing activities, courses, or jobs are not eligible for the free package.

3. Purpose:

The free package is designed exclusively for volunteer-led initiatives or projects driven by charitable purposes.

4. Compliance:

Please ensure your organization meets these criteria to take full advantage of our free packages for activities, courses, and jobs.

Pricing Policy

Pricing Policy:

Our pricing policy outlines the terms and conditions regarding the cost of our
services or products.

1. Transparency:

We believe in transparency, and our pricing is clearly
displayed for all our services or products.

2. Prices:

Prices are subject to change without prior notice, but changes will
not affect orders already placed.

3. Payment:

Payment for services or products must be made in full before
activation.

4. Fees:

Additional fees, such as transaction or processing fees, may apply
and will be clearly communicated before purchase.

5. Refunds:

Refunds are available under certain conditions and are subject
to our refund policy.

6. Discounts and Promotions:

From time to time, we may offer discounts or
promotions, which will be subject to specific terms and conditions.

7. Custom Pricing:

For customized or special orders, pricing will be
determined on a case-by-case basis and communicated to the customer.

8. Errors:

In the event of a pricing error, we reserve the right to cancel or
refuse any orders placed at the incorrect price.

9. Communication:

Any questions or concerns regarding pricing should be
directed to our customer service team.

Refer a Friend Terms and Conditions

1. Eligibility:

Open to all registered users of Swansea HUB.

2. Referral Code:

Use your business name as the referral code.

3. Benefits:

£2 voucher for both parties upon successful sign-up. Free
package users get £1 off.

4. Redemption:

Referral Codes are redeemable on eligible purchases only.

5. Conditions:

Referrals must be new users who have not previously signed
up.

6. Misuse:

Misuse of the referral program may lead to disqualification.

Refund Policy

Refund Policy:

Our refund policy outlines the terms and conditions regarding refunds for
services or products purchased from us.

1. Eligibility:

Refunds are available for certain services or products, subject
to the conditions outlined below.

2. Time Frame:

Refund requests must be submitted within 14 days of the
purchase date.

3. Valid Reasons:

Refunds may be issued for the following reasons:

•  Service Unavailability: If the service or product is unavailable or cannot be delivered as promised.

•  Quality Issues: If the service or product does not meet the quality
  standards described.

•  Cancellation: If the customer cancels the service or order within
  the specified cancellation period.

4. Non-Refundable Items: Certain services or products may not be eligible
for refunds, including:

• Downloadable Products: Once downloaded or accessed.

•  Custom Orders: Services or products that are customized or made-to-order.

•  Subscription Fees: Paid subscription services where the service has
  already been accessed.

5. Refund Process:

•  Contact Us: To request a refund, please contact our customer
  service team via [email protected]

•  Provide Information: Please provide your order details and the
  reason for the refund request.

•  Review: Our team will review your request and determine its
  eligibility.

•  Refund Issuance: If approved, refunds will be issued to the original
  payment method within 14 days.

6. Partial Refunds:

In some cases, partial refunds may be granted based on
the extent of the issue or usage of the service.

7. Chargebacks:

If a chargeback is initiated by the customer without
following our refund process, we reserve the right to dispute it.

8. Communication:

We strive to communicate promptly and transparently
throughout the refund process to ensure customer satisfaction.

9. Policy Changes:

We reserve the right to modify this refund policy at any
time. Any changes will be effective immediately upon posting on our
website.

Reviews Guidance & Policy

1. Authenticity:

Only write a review if you have directly used the services,
purchased something, engaged with, or attended one of the activities.
Reviews based on second-hand accounts, such as those from friends or
relatives, are not permissible.

2. Conflict of Interest:

Reviews will not be accepted if:

•  You own the business.
•  You are employed by the business.
•  You are in direct competition with the business.
•  If a family member or friend owns the business you are reviewing, please
  disclose this clearly.

3. Review Quality:

•  We hope all reviews are positive and reflect great experiences.
•  Constructive criticism is encouraged as long as it is honest,
  genuine, and well-meaning.
•  Businesses have the right to reply to reviews.

4. Subjectivity and Liability:

•  Reviews on Swansea HUB reflect individual and subjective
  opinions.

•  The opinions expressed are those of the users and not of Swansea
  HUB.

Swansea HUB is not responsible for any review submitted and
excludes liability for any loss or damage arising from their use.

5. Content Moderation:

•  We reserve the right to promptly remove or disable access to
  content we deem defamatory, inappropriate, or unlawful.

•  We reserve the right to remove posts, comments, or reviews at any
  time for any reason.